iceGear Instruments

I am an independent developer based in Japan.

iceGear is a personal development brand dedicated to creating audio plug-ins—effects and synthesizers—that focus on the enjoyment of the act itself: twisting knobs to create your own sound. My synthesizers and effects are not designed to prioritize immediate musical results. Instead, they are intended for those who enjoy engaging with the technical and mathematical structures behind sound, and who find value in the process of controlling and shaping sound itself. For this reason, some musicians may find that they disrupt the usual flow of music production or feel unnecessarily complex. Nevertheless, I wish to create honest and carefully crafted tools for those who find joy in building sound through experimentation and trial and error.

Instruments for engineers.
This philosophy lies at the foundation of all of my plug-ins.

Frequently Asked Questions

Refund Requests

For refunds, please contact Apple Support by using Apple’s official refund request system. https://support.apple.com/HT204084

I do not have any authority to access or manage the App Store's refund system. Even if you contact me about a refund, I will not be able to take any action.

Re-downloading Purchased Products (Including Discontinued Items)

If you have purchased the product, you can download it again from the App Store. For detailed instructions, please refer to Apple’s support page: https://support.apple.com/HT211841

The App Store may display an app that should have been purchased as if it has not been purchased.

The App Store may not display your purchase if you install the app on a different device than originally used for purchase. (For example, when you purchase an app on an iPad and then install it on a Mac.)

However, provided you use the same Apple ID, you can reinstall the app at no additional cost—even on a different device.

If you continue with the purchase process, the App Store should eventually confirm that you have made the purchase and you should be able to download the app for free, even if it appears as if it has not been purchased.

If you have further questions or concerns, I encourage you to contact Apple Support. https://support.apple.com/apps

Contact

mail support@icegear.net

If you have any questions, encounter issues, or need further information about my apps, please contact me via email. I provide support exclusively by email. I do not offer assistance by phone, social media, or through App Store reviews. I check and respond to emails during weekday evenings (Japan Standard Time). If you have not received a reply within five business days, please check your spam folder. Some mail servers may filter my replies before they reach your inbox. If you still do not receive a reply, please resend your message using a different email address.

Any unpublished information obtained through support, which is not shared via my website or social media, is provided with the expectation that it will be kept confidential unless stated otherwise. As a general rule, you may not disclose such information without permission.

Support Holidays

I do not provide support during the following times:

• Saturdays
• Sundays
• Japanese national holidays (https://en.wikipedia.org/wiki/Public_holidays_in_Japan)
• The first week of January
• One week including April 29 to May 5
• One week including August 13 to 16
• The last week of December

Temporary Suspension of Support

Since I run the business alone, there may be periods when I cannot offer support due to illness or other personal reasons. In such cases, I will share updates via X (@iceGearMusic) when possible.

If the App Is Not Working Properly

Please try the following steps first:

• Make sure your device has enough available storage. https://support.apple.com/108429
• Restart your device.
  • Mac : https://support.apple.com/guide/mac-help/mchlp2522/mac
  • iPad : https://support.apple.com/HT210631
  • iPhone : https://support.apple.com/HT201559
• Reinstall the App.
  If necessary, back up your user presets before deleting the app.
  • Uninstall (Delete the App from your device.)
    • Mac : https://support.apple.com/HT202235
    • iPad, iPhone : https://support.apple.com/HT207618
  • Redownload from App Store
    • https://support.apple.com/HT211841

If the Issue Persists

mail support@icegear.net

Please provide the following information when you contact me:

• Product name
• Product version
• Device model
• OS version
• Usage type (please choose one: Standalone / Plug-in / Both)
• Name and version of the host app you are using
• Audio settings of the host app (e.g., sample rate, buffer size)
• Detailed steps to reproduce the issue. If the steps are complex, please use bullet points. You may attach screenshots or videos if needed.

The only personal information required for support is your email address for replying. Please do not include your name or any other personal information.

I will handle your personal information with care, but please make sure not to send unnecessary personal data.

I keep a record of the support content, but I do not store your name or email address. If you contact me again later, I may have already deleted previous emails for privacy reasons. Therefore, even if you have contacted me before, please include all necessary information every time.

Bug Reports

mail support@icegear.net

I sincerely welcome and appreciate all bug reports. I will use them to improve my apps whenever possible.

However, I am unable to offer any rewards for reporting bugs. Thank you for your understanding.

Please provide the following information, When reporting a bug:

• Product name
• Product version
• Device model
• OS version
• Usage type (please choose one: Standalone / Plug-in / Both)
• Name and version of the host app you are using
• Audio settings of the host app (e.g., sample rate, buffer size)
• Detailed steps to reproduce the issue. If the steps are complex, please use bullet points. You may attach screenshots or videos if needed.

Feature Requests and Suggestions

mail support@icegear.net

I appreciate receiving your suggestions and requests regarding my products and services via email. However, please note the following:

• I take all requests seriously and record them for future reference. At the time I receive a request, I log the content for later review. Therefore, as a general policy, I do not provide individual feedback regarding whether a request will be adopted.
• I only record the request content and do not store any personal information (such as your name or email address).
• Even if you submit a request, I will not notify you personally of future updates. Any announcements will be shared via my website, X, or YouTube.
• I am unable to offer any rewards for the ideas you provide.
• Please do not send any ideas or information for which you intend to claim intellectual property rights.
• When sending a request, only your email address for reply is needed. I handle your personal information with care, but please make sure not to share unnecessary data.

Thank you for your understanding.

Promotion Codes

Details of my criteria and conditions for providing promotion codes are available on the following page:
Criteria for Providing Promotion Codes