I am an independent developer based in Japan. iceGear is a one-man company that creates audio plug-ins (effects and synthesizers), focusing on the joy of “twisting knobs to create your own sound.” I do not design my synthesizers and effects as tools for musicians to quickly make music. Instead, I focus on the technical side of sound creation, with the aim of allowing people to enjoy the process of shaping sounds itself. This is the philosophy behind all of my plug-ins.
For refunds, please contact Apple Support by using Apple’s official refund request system. https://support.apple.com/HT204084
I do not have any authority to access or manage the App Store's refund system. Even if you contact me about a refund, I will not be able to take any action.
If you have purchased the product, you can download it again from the App Store. For detailed instructions, please refer to Apple’s support page: https://support.apple.com/HT211841
The App Store may not display your purchase if you install the app on a different device than originally used for purchase. (For example, when you purchase an app on an iPad and then install it on a Mac.)
However, provided you use the same Apple ID, you can reinstall the app at no additional cost—even on a different device.
If you continue with the purchase process, the App Store should eventually confirm that you have made the purchase and you should be able to download the app for free, even if it appears as if it has not been purchased.
If you have further questions or concerns, I encourage you to contact Apple Support. https://support.apple.com/apps
If you have any questions, encounter issues, or need further information about my apps, please contact me via email. I provide support exclusively by email. I do not offer assistance by phone, social media, or through App Store reviews. I check and respond to emails during weekday evenings (Japan Standard Time). If you have not received a reply within five business days, please check your spam folder. Some mail servers may filter my replies before they reach your inbox. If you still do not receive a reply, please resend your message using a different email address.
Any unpublished information obtained through support, which is not shared via my website or social media, is provided with the expectation that it will be kept confidential unless stated otherwise. As a general rule, you may not disclose such information without permission.
I do not provide support during the following times:
Since I run the business alone, there may be periods when I cannot offer support due to illness or other personal reasons. In such cases, I will share updates via X (@iceGearMusic) when possible.
Please try the following steps first:
Please include the following information when you contact me:
The only personal information required for support is your email address for replying. Please do not include your name or any other personal information.
I will handle your personal information with care, but please make sure not to send unnecessary personal data.
I keep a record of the support content, but I do not store your name or email address. If you contact me again later, I may have already deleted previous emails for privacy reasons. Therefore, even if you have contacted me before, please include all necessary information every time.
I sincerely welcome and appreciate all bug reports. I will use them to improve my apps whenever possible. However, I am unable to offer any rewards for reporting bugs. Thank you for your understanding.
I appreciate receiving your suggestions and requests regarding my products and services via email. However, please note the following:
Details of my criteria and conditions for providing promotion codes are available on the following page:
Criteria for Providing Promotion Codes
