iceGear is a one-man small company based in Japan that develops audio plug-ins (effects and synthesizers). I focus on developing products that emphasize the joy of "twisting knobs to create your own sound."
If you are not satisfied with a product purchased from the Appstore, please contact Apple Support as soon as possible for a refund.
▶ Request a refund for apps or content that you bought from Apple (https://support.apple.com/HT204084)
The App Store may not show that the app has been purchased on a different device than the device on which the app was purchased. (For example, when you purchase an app on an iPad and then install it on a Mac.)
However, as long as you are using the same Apple ID, you should be able to install it for free for the second and subsequent installations, even if it is on another device.
If you continue with the purchase process, the App Store should eventually confirm that you have made the purchase and you should be able to download the app for free, even if it appears as if it has not been purchased.
If you have further questions or concerns, I encourage you to contact Apple Support. https://support.apple.com/apps
If you have any problems with the App, or if you have any questions or need more information, please do not hesitate to contact me.
I only provide customer support via e-mail. I do not provide support by phone, social media or any other means. It is difficult to offer support through App Store reviews, so please email me if you need my assistance.
I usually check and reply to e-mails on weekday evenings, Japan time. If you have not received a response from me after a few business days, I suggest you check your junk mail folder. Some of your mail servers may reject mail from me without assigning it to the junk mail folder. In this case I will not be able to reply to you. If you do not receive my reply after waiting for a while, please contact me again from another e-mail address.
Business Days and Holidays: My business days do not include Saturdays, Sundays, Japanese public holidays, the first week of January, and the week including August 13th to 16th, the last week of December.
Your feedback, such as bug reports and ideas, is very much appreciated and helpful to me, and I will take your feedback into consideration and do my best to improve it as much as possible. However, please understand that I cannot offer monetary rewards for your feedback.
As a one-person company, I may not be able to provide support for an extended period of time due to my own illness or other reasons. If any such situation arises, I will make every effort to keep you informed via X (@iceGearMusic).
If the App is not working properly, please try the following first.
If the problem persists, please email me with the following information.
I do not require any personal information other than your email address for support purposes. Personal information is handled with the utmost care, but please do not share any unnecessary personal details.
I record support-related information, but I do not store personal information such as your email address or name. Therefore, I am unable to distinguish whether I have corresponded with you in the past. This means I cannot provide support specifically tailored to an individual user. When you send an email for support, please provide the necessary information regarding your environment and any other relevant details each time.
I appreciate it if you send me your requests about my products by e-mail. However, please note the following when submitting your request.
