iceGear Instruments : Twist Knobs to Create Your Sound from Scratch

iceGear Instruments : Twist Knobs to Create Your Sound from Scratch

iceGear Instruments

iceGear is a one-man small company based in Japan that develops audio plug-ins (effects and synthesizers).


Get a Refund for Products Purchased on the App Store

If you are not satisfied with a product purchased from the Appstore, please contact Apple Support as soon as possible for a refund.

Request a refund for apps or content that you bought from Apple (

The App Store may display an app that should have been purchased as if it has not been purchased.

The App Store may not show that the app has been purchased on a different device than the device on which the app was purchased. (For example, when you purchase an app on an iPad and then install it on a Mac.)

However, as long as you are using the same Apple ID, you should be able to install it for free for the second and subsequent installations, even if it is on another device.

If you continue with the purchase process, the App Store should eventually confirm that you have made the purchase and you should be able to download the app for free, even if it appears as if it has not been purchased.

If you have further questions or concerns, I encourage you to contact Apple Support.

Contact Me

If you have any problems with the App, or if you have any questions or need more information, please do not hesitate to contact me.


I usually check and reply to e-mails on weekday evenings, Japan time. If you have not received a response from me after a few business days, I suggest you check your junk mail folder. Some of your mail servers may reject mail from me without assigning it to the junk mail folder. In this case I will not be able to reply to you. If you do not receive my reply after waiting for a while, please contact me again from another e-mail address.

As a one-person company, I may not be able to provide support for an extended period of time due to my own illness or other reasons. If this is the case, I will keep you informed of the situation via X(@iceGearMusic)

I only provide customer support via e-mail. I do not provide support by phone, social media or any other means. It is difficult to offer support through App Store reviews, so please email me if you need my assistance.

Your suggestions and bug reports are highly appreciated and have been a great help to me. However, I am unable to provide compensation for any contributions you may make. While I will do my best to take your feedback into consideration and make improvements where possible, please note that I am not able to offer monetary rewards for your ideas or bug reports. Also, please do not share with me any ideas or information that might raise intellectual property issues.


If the App is not working properly, please try the following first.

If the problem persists, please email me with the following information.

  • Product name: (e.g. Nambu)
  • Product Version
  • Device name: (e.g. iPad Air (5th generation))
  • OS Version
  • Standalone/plugin/both
    The name and version of the host App. Audio settings of the host App, such as its sampling frequency, buffer size, etc.
  • Please detail the steps to reproduce the problem. If the procedure for reproducing a problem is complex, please use bullet points and add images or video if necessary.


I appreciate it if you send me your requests about my products by e-mail. However, please note the following when submitting your request.

  • I will take all requests seriously and record them for future reference. In doing so, I will not store your name, e-mail address, or other personal information.
  • There is no guarantee that any requests will be implemented in the future. I cannot promise anything about future updates. If you are not satisfied with the current product specification, please consider requesting a refund from Apple.
  • I do not usually tell you how likely it is that the request will be fulfilled, or what my thoughts are on the request. I accept your request as it is and will seriously consider it again in the future.
  • Please note that I will not pay you any monetary compensation for your requested ideas.
  • Never share with me any ideas or information that you would like to claim intellectual property rights over.